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Service Level Agreements

AFWM Service Level Agreement Icon

We are currently offering six levels of service (for your personal portfolio); the following elements are common to all:



  • Each level of service will have a periodic review. The purpose of the periodic review is to reassess the original/latest investments which you hold in relation to any change of your circumstances and objectives and also economic conditions. This will involve a review of your risk requirements, capacity for loss, tax status and income/expenditure needs.
  • Where we believe a change to your investments is necessary, we will carry out research to find the most suitable new investment option(s).
  • We will provide you with a report on our recommendations justifying the suitability of advice. (Even when the correct advice is to make no changes).
  • We will recommend specific investment products and, where appropriate, the underlying funds within each investment product. The costs associated with each product will be provided to you in advance of any investment commitment.
  • We will act on your behalf with the product provider to arrange the completion and submission of the appropriate application forms, as well as any communication as necessary to resolve any issues or adjustments which arise during the course of your policy ownership.


The services are (click to service agreement):

Our Ethical Principles

Never to engage in strategic investment alliances – our duty as Independent Financial Advisers is to have a one to one strategic alliance only with clients

To take responsibility for client asset management, not to delegate this to third parties

To not be afraid to give bold investment advice which we fundamentally believe is in each clients’ best interest

“ I thank all the staff for managing so well for me, at such a turbulent time in the market. ”

A.C - Portsmouth

“ I have never had to doubt that AFWM Ltd works in my best interest, taking time and care to ensure that I understand the reasons for any (fund) changes. ”

S.B – Lelant

“ Logical and informed pursuit of goals. Forward planning of strategies to deal with future possible events. ”

J.D - Hayle 01872 306422